How we pick our Connect professionals

By using TrustMark, our customers benefit from…

• Government endorsed quality
• Thorough vetting and approval
• Financial protection
• A service based on quality, not profit
• Dispute resolution

Learn more and our TrustMark partnership.

Past working relationship

For contractors hired before our TrustMark partnership and the rest of our tradespeople, Resi employs its own strict set of standards.

One way to bring in new professionals to Connect is if our senior team has worked extensively with them in the past. Though Resi was founded in 2017, our co-founders - Rich and Nick - have been in the industry for over a decade. In that time, they and other senior members of our team, have worked with some truly incredible professionals. It’s from these tried and tested relationships that we bring some of our Connect tradespeople on board.

Work assessment

Of course, part of the reason we trust those we’ve worked with in the past is that we’ve seen them produce quality work again and again.

If considering a company we’ve not previously hired, our Connect team will start a thorough vetting process to check their past work. We’ll assess a balance of their most recent work, and projects from previous years.

If you’re vetting a professional yourself, this mix of old and new is especially important for contractors, as you need to ensure their construction work stands the test of time. Many companies can create a finished product that looks good on day one, but the big question is how it’ll look on day 1000 and above.

References

Once we’ve seen the work for ourselves, the next step will be to confirm good work practices with the previous homeowners. Again, if you are sourcing your own tradespeople, we highly recommend doing the same.

For the best results, you’ll want to gather at least three different references. At Resi, we always conduct our interview with these past clients away from the company we’re considering, and again like to talk to people from recent projects and old.

If the professional you’re considering seems reluctant to let you meet past clients, see this as a major red flag and stay clear.

To learn more about Resi’s Connect service, or if you just fancy some free home advice, book in a consultation with our experts.