Government Endorsed Quality
So what sets TrustMark part from other contractor schemes?
The major stand out feature is its endorsement from the UK government. TrustMark is the only trader quality scheme that’s government approved.
This is achieved by holding the professional's TrustMark works with to a Framework Operating Requirements for Scheme Providers, which is supported by the Code of Conduct and Customer Charter. This means anyone using a TrustMark contractor benefits from the most robust protection in the housing sector.
Thorough vetting and approval
Contractors can’t become part of the TrustMark scheme until they’ve gone through a thorough vetting process.
The TrustMark team make sure a complete technical competence check has been made, as well as checking the company has made a significant commitment to good trading practices and customer service.
All TrustMark professionals must provide evidence and a suitable guarantee that customer finances are protected. For contractors, this means they’re properly insured, so your money isn’t at risk of financial malpractice or the builder going bust.
In addition, TrustMark offers an escrow service meaning our customer knows their money is completely safe, right up to the point that they are totally satisfied with the completed work, at which point it is released to the tradesperson.
Quality over profit
Unlike many other trader quality schemes, TrustMark is a not-for-profit social enterprise. Profits are continually reinvested in the scheme to improve their levels of quality, and enhance consumer protection.
This is very different to other quality schemes, who require contractors to pay for the certification, and allow profit to potentially influence who does and doesn’t get endorsement.
By following TrustMark’s Code of Conduct, contractors commit to providing excellent customer service and complaints handling. If things can’t be resolved directly with your contractor, homeowners can escalate complaints to an independent dispute resolution service, which must be provided by the relevant Scheme Provider. This ensures a fair conclusion can be reached.
Want to learn how TrustMark and Resi could help your home? Book a free consultation with our team. Our home experts will be happy to talk through your project ideas, and help guide you through next steps!